Terms and conditions

1 Scope of application

For the business relationship between you and us, only the version of the following General Terms and Conditions current at the time of the order shall apply.

2 Information, advice, product details

(1) The supplier and your contractual partner is:
MUJI (Singapore) Private Limited
60 Albert Street #15-02 to 04, Albert Complex
Singapore 189969
Phone: +65 6346 4123
Fax: +65 6883 1136

Email: cs_online@muji.com.sg

(2)You may select products from our online assortment in typical commercial quantities.

Placement by us of products on the homepage is non-binding and does not constitute a proposal to enter into a contractual relationship. The products you select can be placed in a so-called shopping cart by clicking the "Shopping Cart" button.

When you click the "Complete purchase" button, you are brought to the secure area, where you enter your personal data.

By clicking the "Place order" button, you are making a binding request to purchase the items in the shopping cart.

Before placing the order, you may view and change the data at any time.

(3)After your online order is received, we will process it as soon as possible. We will send you an automatic acknowledgement of receipt by email, once again providing the details of your order. The automatic acknowledgement simply documents that we have received your order and does not constitute acceptance of your request.

Rather, our acceptance occurs by sending the goods to you. This results in a binding contractual arrangement.

When several items are ordered at the same time, we must generally reject the order if one of the ordered items is not in stock.

3 Information, advice, product details; customer enquiries

(1) Because our products are not mass-produced, there may be small differences from the pictures and details in the catalogue.

We recommend that you check product details in one of our stores before ordering. All information and advice regarding our products is based exclusively on our past experience. Any values provided should be regarded as average values.

All information about our products, especially the pictures, measurements and other indications in our product catalogue, are approximate, average values. In order to avoid inconsistencies, we recommend that you check the measurements in our stores before ordering.

(2) You may send any customer enquiries to us to the contact information in section 2 above or by going to the "Contact" section of our website. Customer enquiries are answered promptly within at most two business days (e.g., by e-mail, telephone).

4 Prices

(1)All prices are the final retail prices, i.e., they include all components of the final price, including the legally applicable value-added tax. Shipping costs are additional in accordance with ?

(2)Our online shop may also offer so-called bundle purchases. This means that when certain specifically designated items are ordered simultaneously, a specifically designated discount is also given off the nominal total price.

5 Right of cancellation

Instructions on withdrawal
The following right of withdrawal is only valid for purchasers who are consumer according to Singapore Law codes:
A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed to a commercial or freelance activity.
The two different instructions about the right to withdrawal regarding the two different kinds of goods in our shop:
1. Right of withdrawal regarding goods transferred via parcel delivery (all goods except bulky goods)
2. Right of withdrawal regarding bulky goods (goods which cannot be transferred via parcel delivery; in our shop referred to as “bulky” goods).

1. RIGHT OF WITHDRAWAL REGARDING GOODS TRANSFERRED VIA PARCEL DELIVERY

Right of withdrawal

You have the right to withdraw from this purchase within 14 working days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (MUJI c/o Mitsui-soko (Singapore) Pte Ltd, E-Mail: cs_online@muji.com.sg, Phone: +65 6346 4123 of your decision to withdraw from this purchase by an unequivocal statement (e.g. e-mail).

You may use the attached Return form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this purchase, we shall reimburse to you all payments received from you, including the costs of delivery (with the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 working days from the day on which we are informed about your decision to withdraw from this purchase. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall arrange and send back the goods to us, without undue delay and in any event not later than 14 working days from the day on which you communicate your withdrawal from this purchase to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiration of the right of revocation
The right of revocation shall not be exist with purchase

- for the delivery of goods which are not preassembled and for whose production the purchaser's individual selection or determination is decisive for its production, or which are clearly customised to the personal requirements of the purchaser;

The right of revocation shall expire prematurely with purchases

- for the delivery of sealed goods which, by reason of health protection or hygiene, are unsuitable for return if their seal was removed after delivery;

- for the delivery of goods if they were mixed inseparably with other goods after delivery by virtue of their composition.

2. RIGHT OF WITHDRAWAL REGARDING BULKY GOODS

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (MUJI c/o Mitsui-soko (Singapore) Pte Ltd, E-Mail: cs_online@muji.com.sg, Phone: +65 6346 4123 of your decision to withdraw from this order by an unequivocal statement (e.g. e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this purchase, we shall reimburse to you all payments received from you, excluding the costs of delivery (with the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this purchase. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will incur any fees as a result of such reimbursement.

We will collect the goods. and you will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiration of the right of revocation

The right of revocation shall expire prematurely with purchases

- for the delivery of goods which are not preassembled and for whose production the purchaser's individual selection or determination is decisive for its production, or which are clearly customised to the personal requirements of the purchaser.

The right of revocation shall expire prematurely with purchases

- for the delivery of sealed goods which, by reason of health protection or hygiene, are unsuitable for return if their seal was removed after delivery;

- for the delivery of goods if they were mixed inseparably with other goods after delivery by virtue of their composition.

PLEASE DO NOT HESITATE TO CONTACT US IF YOU HAVE ANY FURTHER QUESTIONS REGARDING YOUR RIGHT TO WITHDRAWAL!
TypePriceRemarks
Small Package $6.90Spend below $50 per order
freeSpend above $50 per order
Bulky Items $40Spend below $500 per order
freeSpend above $500 per order
Small Package & Bulky Items $40Spend below $500 per order
freeSpend above $500 per order

7 Refunds

TypeMethod
OnlineRefunds are made on the credit card account used for the transaction.

Rules for calculating the refund:

PricingRules
Normal/Sale100% of the purchase price
Bundle Purchase100% of the purchase price.
For processing, all items in the bundle must be returned.
Coupon1. If the complete purchase order is returned, the full purchase price will be reimbursed.
2. If only part of the purchase is returned &
1. the value of the rest of the order is less than the minimum order amount of the coupon: refund amount = [full value of the order–coupon discount] – [full value of the order–refund value–coupon discount]
2. the other orders value is below the coupons minimum order value refund amount = [full value of the order–coupon discount] – [full value of the order–refund value]

(1) We only deliver within Singapore

8 Delivery

TypeAverage time in DaysDelivery Days
Package3 business daysMonday-Friday
Bulky Items3 business daysMonday-Friday

(2) We always aim to ensure that the products featured in the catalogue are available for you. Due to high customer demand, there may be situations where some products are out of stock. Some products are seasonal and therefore only available for a limited time.

If we do not have any of your selected products available at the time of your order or within the 14-day delivery deadline, we will notify you immediately. There is no contractual relationship in this case. We will return the compensation provided, if any, immediately.

(3) We are entitled to make partial deliveries at our own expense, if and when this is reasonable for you.

9 Payment; Retention of ownership

(1) Payment Methods

TypeMethod
OnlineVisa
Mastercard
Coupon code (according to the specific coupon code conditions)

The payment method can no longer be changed after completion of an order.

The card is not charged until the goods have been shipped. If you exercise your right of cancellation (No. 5), the credit note will be made as described in No. 5 of these Terms and Conditions.

(2) The goods remain our property until full payment has been made.

10 Warranty

We ensure that our products are reliable. Despite extensive inspections, we cannot full rule out occasional defects in our products.

In such cases, the legal provisions shall apply.

11 Miscellaneous, information, data protection

All products in our shop are subject to the legal warranty rights.

(1) The laws of the Singapore, Sale of Goods, shall apply. The contract language shall be English.

(2) Upon conclusion of the contract, its text shall be stored by us in your electronic customer account, where it may be accessed by you.

(3) We store your personal and order data as part of the setup of your personal customer account for the sole purpose of processing and handling your order and as part of your subscription to the MUJI Newsletter.

As a matter of course, we commit to comprehensive protection of your personal data pursuant to the provisions of the Singapore Data Protection Act and the Telemedia Act.

Furthermore, we guarantee that we will not give your address information to third parties. Your data are transmitted to us through digital security systems.

Our websites incorporate technical mechanisms to protect against damage, destruction or unauthorized access.

(4) You may receive information about your personal data we have on file free of charge at any time without explanation.

You may at any time block, rectify or delete the data collected. You may at any time revoke the consent given to us to collect and use the information without explanation. For this, please contact cs_online@muji.com.sg.